FAQ
FREQUENTLY ASKED QUESTIONS
We will offer you the option of either a guided tour upon check-in or self-check-in. Should you choose a guided check-in, either one of the owners will meet you at the home to give you a quick tour and answer any questions that you might have. Otherwise, we will provide you with a custom code for a keyless entry pad (depending on the house) and you will be able to let yourself in. We provide a guidebook via email ahead of time, which includes information such as how to control the air conditioning and where extra towels are stored. There is a copy of the guidebook in the home as well. However, if needed, we are always available via phone or text should you have questions upon self-check-in.
Our standard check-in time is 3 PM and our standard check-out time is 11 AM. During the busy season, we often have back-to-back rentals, which means that guests are checking out the same day as the next guests are checking in. Therefore, we often have to be strict regarding check-in and check-out times so that our cleaning crew has enough time to get the house ready for the next guests. However, whenever possible, we will try our best to accommodate your schedule to allow for an earlier arrival or later departure. It’s always best to ask us about changing check-in and/or check-out times close to the date of your reservation.
We try to make your stay similar to a hotel stay – only better! All houses are stocked with the necessities to make your stay stress-free: shampoo, conditioner, blow-dryers, kitchenware, etc. We also have plenty of blankets, pillows, bath towels, & pool towels. We also have Keurig coffee makers and our coffee stations are stocked with complimentary K-cups, creamers, and sugar.
Small parties that do not exceed the number of maximum guests allowed to sleep at the home are permissible. Unfortunately, we do not allow hosting of large parties or weddings. The homes are not set up to accommodate these type of high traffic events.
All houses have a hot tub, and most all have pools. The hot tub will be heated to 104 and ready to go for your stay, free of charge. The Happy Elephant, The Farmhouse, and Suite Home Scottsdale’s pools are equipped with a pool heater, where the pool can be heated for an additional $75 a day.
All of our homes are equipped with high-speed internet. The wifi name and password are included in the guidebook that you will receive via email before check-in. There is also a copy of the guidebook printed for your reference in each of the homes. All of the homes also have streamed live TV and one or more smart TV(s) with Netflix, Hulu, etc.